We are completely satisfied with the service of your company. We needed the use of your chair lift within a few days. Carla arranged the project to be completed in time. The platform they constructed looks very professional. The cleanup after the project was completed was very good. I would refer this company to anyone who inquired.
January 16, 2018
La Rue, OH
Your staff are friendly and knowledgeable. The products perform as promised, and you follow up to make sure everything functions properly.
The team members were helpful and responsive.
communication with checking in when arriving and departing the site has room for improvement, along with the installation crew's attention to detail.
We would consider using 101Mobility again.
I was impressed with the quality of the product (a ramp). The installer, Kevin, put it
together quickly and expertly. He took the time to explain various things and
especially how to clear it of snow and ice in the winter and how to keep it clean the rest of the year.
The price was reasonable and included installation.
Helpful staff and employees. But the one issue I have with the set up is the chair doesn't come all the way up to landing and it does not look safe when getting on from the upstairs
But everything looks correct.
The Stairlift has worked wonderfully for us. We reported that a pipping sound has surfaced and your service person Josh came over in less than two hours. He inspected and told us the cause is in our fuse box being over loaded and the electrical system. He recommended an electrician who came out and fixed the situation. Now it is working like a dream again.
Thanks for delivering to the hotel so that my sister could manuever thru the country living fair. The scooter worked very well and kept a charge. I would recomend to anyone that wouldneed one. Thank you again.
The chairlift that we purchased seems to be of higher engineering quality than all other chairlifts that we looked at. However, the nylon rollers apparently are of substandard quality. To eliminate the banging noise that we experienced, the repairman and his supervisor could only think of one solution--to replace every roller! One nylon roller was clearly fractured.
To have to pay $200 to have a repairman deal with a materials failure is excessive and unreasonable.
101 Mobility by installing a Bruno stairlift has given my 90 year old parents a new lease on life. They are able to remain in their "home sweet home" executing their daily routines comfortably without the anxiousness of a new unknown.
Thank you 101 Mobility and Bruno for this gift to my parents and their family
Ed [LAST NAME REMOVED]
Winter Garden, Florida
I like everything about it. It has given me the ability to be independent and remain in my home. I am able to function on all levels of my home. I am happen that I chose 101 Mobility thus far. I am not happy about the warranties, however. I have spoken to Don Wilcox about this matter and am awaiting a solution.
Marguerite [LAST NAME REMOVED]
I would like to say that the technicians that have installed and serviced our lifts have been very professional, courteous and knowledgeable. In addition to that, they were punctual and friendly.
This is the kind of service that we wish everyone was capable of providing.
I really like our new wheelchair ramp. It was installed inside our garage to avoid bad weather. Although it was installed mainly for my husband's use, I have bad knees and have trouble negotiating steps. It was so nice to use the ramp to go outside and forgo the pain in my knees associated with using the steps.
They were the only company that would come out the same day and fix our son's chair lift, they were the only ones that had the parts in stock. Great people to work with, they even call ans said they were running a little late. Five star service
We had multiple issues after the original installation and were most impressed by Felix who was very creative in fixing them. Before he left, he made sure my husband would be able to use the Bruno stair chair lift. Felix is an exemplary employee and deserves not only recognition but a bonus!!
Great solution for home entry for my father who was confined to a wheelchair approximately 4 months and now using a walker. Also they were super easy to work with and very fast & efficient with the quote, solution and installation.
We were in a rush. My husband was coming home from the hospital and we needed a ramp fast. I came home from the hospital visiting and they had been there already measuring with the info in my mailbox. They had the ramp in and perfect, well before we needed it, fast service and very friendly helpful instillation workers. Explained everything to me! Thank you.
I greatly appreciated all the considerations and kindness to my specific needs and circumstances. The entire staff is very knowledgeable and professional. I will pass along my good experience to my family and friends. Thank you!!
David S., Columbus, OH
I feel that it is sad that so many can complain but when it comes time for compliments, they often put it off. This is to compliment this young man who installed this equipment onto my vehicle. He was very polite, didn’t stray from his job (by smoking, making calls, etc.) and when he finished, he made sure I understood the equipment properly. I am quite happy with his work and courteous manner. Sincerely, David S.
Kathy S., Columbus, OH
To Whom It May Concern,
Scott and I just want to say thank you for your wonderful customer service. You folks were timely, kind, patient and dependable. That is rare these days in any business.
When a lift, a scooter, or wheelchair malfunctions, it doesn’t take long (seconds) before stress and anxiety kicks in. The calmness and kindness of Josh and Kevin was so welcomed and their assurance that “we’ll get it fixed” was calming. True customer service. Thanks for all you do to give a quality of life back to those in need.
Thank you so much. God Bless – Kathy S.
Felix and Mike were wonderful, so professional, worked great together, gave really good training and tips. They have an open invitation to stop by for lunch if they are in the area! I don’t really like strangers in my home, but the two of them felt like family!
Chip C., Hermitage, PA
I want to compliment your company on being very professional, friendly and easy to work with. Michael Gnad was a great consultant and salesman and Felix Cruz did a great installation job. I was very impressed and would refer them to anybody. I tried working with another company in Pittsburgh, prior to contacting your Cleveland office and was not impressed. Michael and Felix need to be commended for a fantastic job! Thank you again,
Josh is neat, clean, speaks well, and his tool bag is in good shape. He replaced the part quickly and also inspected the second stair lift, making it work better also.
Carl and Janice C.
We were so pleased with the installation of the lift. The two workers were pleasant and explained what they were doing. They cleaned everything and left no mess. It was a very rewarding experience.
I want to send this short note to tell you that 101 Mobility has two great employees in Mike and Paul! Mike designed a solution to our interim mobility problems. And Paul went “above and beyond” with the installation. I have run several companies, and I know that a good employee is invaluable, and you have two of them. If you want details, feel free to call me. —FYI, feel free to use me as a reference.
D. & C. Sulak
My wife and I are very pleased with the chair lift which Joe Shape installed today. Joe was very polite and considerate. Not only that, he cleaned the debris which resulted from the installation. He ‘aimed to please.’ We definitely would recommend him.
L. and T. Kliemann
Joe and Felix arrived promptly to install the Elan stairlift. They were totally professional and efficient. They explained everything thoroughly concerning contracts, warranties, and the operation of the lift. Felix was actually from our neighborhood and Joe (like us) is a veteran. The were very sociable and are now our friends.
Thank you and Merry Christmas!
Joe and Jeff spent the day with my family while installing Mom’s new chair lift. From the moment they introduced themselves at the front door, til it was time to leave we felt that we put Mom in some very safe hands. They were courteous to her; informative to us; they respected our home and have provided us with peace of mind knowing Mom will be safe. They all provided top of the line customer service. Thank you!
Dear Mr. Wilcox,
I just had to send you an e-mail to let you know what a wonderful and helpful man Mike Gnad is! From the first moment I called your company I received a quick response and an appointment!! He came to my mom’s house prepared and very professional! He spent time measuring and speaking with my mom. He was very knowledgeable and helpful!! We decided to buy a ramp from your company because we really liked Mike so much! I had a terrible experience with a builder who took my mom’s money and did not build a ramp. When I called 101 Mobility I explained the situation to Mike. He promised that would never happen with 101 and he would be there from the beginning to the end of the transaction to ensure our satisfaction. It has been a long time since I’ve dealt with a guy that actually gave a damn about my mom and her happiness instead of just making a sale. So I want to thank you and I hope you tell him that I am so happy I found him. I will continually refer Mike and 101 Mobility to all my clients and my mom’s friends! Finally someone I can trust! Thank you again!!