February 28, 2018
Hilliard, OH
Great personal service and understanding of your specific needs. Bev goes above and beyond to help you with your needs. She knows the products.
February 26, 2018
Columbus, OH
Prompt responsive professional services
February 15, 2018
Centerburg, OH
Very satisfied with ramp and installation. Job well done
February 8, 2018
Columbus, OH
The flexiablity in installation and removal.
February 2, 2018
Chillicothe, OH
Product has worked for about 5 years and it had been 3 years since it was serviced. The service I receive from Mobility 101 is as outstanding and reliable as the product they service. I would recommend them anytime.
January 27, 2018
Kettering, OH
Great tape and easy to apply
January 23, 2018
Powell, OH
Great customer service. Donald Wilcox great. Installer..... I think his name was Kevin was excellent. Beth dispatcher great. Really well run organization
January 20, 2018
Columbus, OH
The service person was very friendly and went out of his way to do extras.
January 16, 2018
La Rue, OH
Your staff are friendly and knowledgeable. The products perform as promised, and you follow up to make sure everything functions properly.
January 3, 2018
Columbus, OH
The team members were helpful and responsive. communication with checking in when arriving and departing the site has room for improvement, along with the installation crew's attention to detail. We would consider using 101Mobility again.
December 7, 2017
Columbus, OH
I was impressed with the quality of the product (a ramp). The installer, Kevin, put it together quickly and expertly. He took the time to explain various things and especially how to clear it of snow and ice in the winter and how to keep it clean the rest of the year. The price was reasonable and included installation.
November 18, 2017
Sunbury, OH
Installers did a good job. They explained how to use equipment. We like the lift!
November 17, 2017
Columbus, OH
Excellent work; friendly and on time.
November 14, 2017
Columbus, OH
They were prompt, courteous and went out of our way to schedule the work quickly since we were in a bind. Donald was great and Kevin did a great job.
November 10, 2017
Columbus, OH
Except sevice
November 9, 2017
Columbus, OH
They were very helpful in trying to find a solution for my lift solution.
October 29, 2017
Grove City, OH
The installation was handled well and the technician was very nice.
October 27, 2017
Westerville, OH
Service was great.
October 26, 2017
Bexley, OH
Overall good service
October 25, 2017
Grandview, OH
They did an amazing job making an unusual angled piece using decking materials, and it looks very professional Thanks very much!
October 25, 2017
Powell, OH
Super friendly and prompt!
October 18, 2017
Groveport, OH
Perfect customer service. Completely committed to meeting my need. Suck responses and knowledgeable of products and needs for handicapped.
October 15, 2017
Dublin, OH
Helpful staff and employees. But the one issue I have with the set up is the chair doesn't come all the way up to landing and it does not look safe when getting on from the upstairs But everything looks correct.
October 8, 2017
Peyton, CO
Great travel scooter but more importantly the customer service was outstanding. I feel they went above and beyond to make sure we had everything in place while we were in town.
October 5, 2017
West Jefferson, OH
Customer service
October 4, 2017
Delaware, OH
Ramp was. Very helpful in transporting my wife from car to house while she was unable to walk Due to foot surgery. we used a knee walker to get up the ramp and it worked beautifully
October 3, 2017
Dublin, OH
The Stairlift has worked wonderfully for us. We reported that a pipping sound has surfaced and your service person Josh came over in less than two hours. He inspected and told us the cause is in our fuse box being over loaded and the electrical system. He recommended an electrician who came out and fixed the situation. Now it is working like a dream again. Thanks Josh!
September 29, 2017
Hillsboro, OH
A definite Tim. I was in a real bind. And they came through for me. Bev who answers the phone kept me informed. They were super great. Highly recommend.
September 25, 2017
Allen Park, MI
Thanks for delivering to the hotel so that my sister could manuever thru the country living fair. The scooter worked very well and kept a charge. I would recomend to anyone that wouldneed one. Thank you again.
September 13, 2017
Columbus, OH
The chairlift that we purchased seems to be of higher engineering quality than all other chairlifts that we looked at. However, the nylon rollers apparently are of substandard quality. To eliminate the banging noise that we experienced, the repairman and his supervisor could only think of one solution--to replace every roller! One nylon roller was clearly fractured. To have to pay $200 to have a repairman deal with a materials failure is excessive and unreasonable.
September 6, 2017
Grove City, OH
Fast, friendly, courteous service.
September 6, 2017
Hilliard, OH
The installation was done quickly and will highly recommend the company as well as the salesman that was very helpful.
September 3, 2017
London, OH
The representative measured stairs and by mid afternoon the Bruno Stair Lift was installed. All personnel were very helpful and courteous,
September 1, 2017
Pataskala, OH
good service & 400 lb weight limit
August 29, 2017
Grove City, OH
You were very quick to come out after our request & then followed up by doing t he installation which is a very good ramp. Thank you. [FIRST NAME REMOVED] [LAST NAME REMOVED]
August 21, 2017
Nashville, NC
courteous and professional service. commitment to promises.
August 18, 2017
Columbus, OH
The knowledge of the technician was excellent. Also, the office staff (Beth) has always been friendly and helpful.
August 13, 2017
Covington, GA
Your services were excellent and the product was functional and good
August 11, 2017
Gahanna, OH
Affords me the opportunity to safely leave my house Work was done timely.
August 8, 2017
Hilliard, OH
You were fantastic from start to finish! Thank you!!
August 7, 2017
Miami Gardens, FL
My experience with 101 MOBILITY has been great. The service has been great. I truly appreciate Beverly for her personal attention. Thank you, thank you!
August 4, 2017
Columbus, OH
101 Mobility by installing a Bruno stairlift has given my 90 year old parents a new lease on life. They are able to remain in their "home sweet home" executing their daily routines comfortably without the anxiousness of a new unknown. Thank you 101 Mobility and Bruno for this gift to my parents and their family Ed [LAST NAME REMOVED] Winter Garden, Florida
July 31, 2017
Cambridge, OH
Quality of the product was excellent and the customer service was one of the best experiences we've had with a company.
July 29, 2017
Sugar Creek Township, OH
Representatives were very responsive despite delivery issues outside their control. Their work was very professional.
July 26, 2017
Knoxville, PA
The scooter was fantastic. It was delivered on time and functioned great.
July 23, 2017
New Albany, OH
Recommended things we really needed that we did not know to ask for. Installation was done quickly after our request and done well.
July 18, 2017
Clintonville, OH
I like everything about it. It has given me the ability to be independent and remain in my home. I am able to function on all levels of my home. I am happen that I chose 101 Mobility thus far. I am not happy about the warranties, however. I have spoken to Don Wilcox about this matter and am awaiting a solution. Marguerite [LAST NAME REMOVED]
July 16, 2017
Galena, OH
Very quick, professional, and personable.
July 7, 2017
Columbus, OH
A local contact in person
July 5, 2017
COlumbus, OH
I would like to say that the technicians that have installed and serviced our lifts have been very professional, courteous and knowledgeable. In addition to that, they were punctual and friendly. This is the kind of service that we wish everyone was capable of providing.
June 28, 2017
Galena, OH
Quality products and good service.
June 25, 2017
Upper Arlington, OH
You did what you said you would do.
June 24, 2017
Columbus, OH
Excellent value and excellent quality equipment and customer service.
June 18, 2017
Hilliard, OH
Just love new scooter
June 16, 2017
Hilliard, OH
the efffort they put forth to get it done.
June 16, 2017
Columbus, OH
I like everything including product and custormer service
June 12, 2017
Columbus, OH
Fast and friendly
June 7, 2017
Gahanna, OH
I really like our new wheelchair ramp. It was installed inside our garage to avoid bad weather. Although it was installed mainly for my husband's use, I have bad knees and have trouble negotiating steps. It was so nice to use the ramp to go outside and forgo the pain in my knees associated with using the steps.
June 6, 2017
Columbus, OH
polite & helpful staff
May 31, 2017
Westerville, OH
Everyone I spoke with or worked with was so helpful.
May 25, 2017
Columbus, OH
Have not received the product yet or experienced service yet but the personal at the store were great. Let you know later about the rest.
May 23, 2017
Johnstown, OH
Less wait time for parts 2 weeks.
May 21, 2017
New Albany, OH
The equipment is great and easy to use. It was a quick install. It didn't talk too long to install, and the sales team wasn't too pushy and very knowledgeable. :)
May 5, 2017
Canal Winchester, OH
They were the only company that would come out the same day and fix our son's chair lift, they were the only ones that had the parts in stock. Great people to work with, they even call ans said they were running a little late. Five star service
May 3, 2017
Grove City, OH
Great customer service at a reasonable price!
May 2, 2017
Nelsonville, OH
It works just like it is suppose to. The installers were very helpful in answering my questions and professional in their installation.
April 27, 2017
Westerville, OH
Nice people, quick service, good equipment.
April 12, 2017
Gahanna, OH
I really liked the way Donald Wilcox treated us when we needed a ramp quickly so my husband could come home from his rehab facility. They were prompt and very professional.
March 31, 2017
Rocky River, OH
We had multiple issues after the original installation and were most impressed by Felix who was very creative in fixing them. Before he left, he made sure my husband would be able to use the Bruno stair chair lift. Felix is an exemplary employee and deserves not only recognition but a bonus!!
March 28, 2017
Canton, OH
Great solution for home entry for my father who was confined to a wheelchair approximately 4 months and now using a walker. Also they were super easy to work with and very fast & efficient with the quote, solution and installation.
March 24, 2017
Lakewood, OH
Great service! Just a little slow.
March 21, 2017
University Heights, OH
Quality products and very good customer service
March 15, 2017
Cleveland, OH
You showed up on schedule. You had all the right materials snd did aprofessional and efficient installation.
March 9, 2017
Parma, OH
We were in a rush. My husband was coming home from the hospital and we needed a ramp fast. I came home from the hospital visiting and they had been there already measuring with the info in my mailbox. They had the ramp in and perfect, well before we needed it, fast service and very friendly helpful instillation workers. Explained everything to me! Thank you.
March 7, 2017
Cleveland Heights, OH
Very impressed that we were not charged for 2nd call because serviceman on 1st call did not do proper checks.
Mary L.

I greatly appreciated all the considerations and kindness to my specific needs and circumstances. The entire staff is very knowledgeable and professional. I will pass along my good experience to my family and friends. Thank you!!

David S., Columbus, OH

I feel that it is sad that so many can complain but when it comes time for compliments, they often put it off. This is to compliment this young man who installed this equipment onto my vehicle. He was very polite, didn’t stray from his job (by smoking, making calls, etc.) and when he finished, he made sure I understood the equipment properly. I am quite happy with his work and courteous manner. Sincerely, David S.

Kathy S., Columbus, OH

To Whom It May Concern,

Scott and I just want to say thank you for your wonderful customer service. You folks were timely, kind, patient and dependable. That is rare these days in any business.

When a lift, a scooter, or wheelchair malfunctions, it doesn’t take long (seconds) before stress and anxiety kicks in. The calmness and kindness of Josh and Kevin was so welcomed and their assurance that “we’ll get it fixed” was calming. True customer service. Thanks for all you do to give a quality of life back to those in need.

Thank you so much. God Bless – Kathy S.


Felix and Mike were wonderful, so professional, worked great together, gave really good training and tips. They have an open invitation to stop by for lunch if they are in the area! I don’t really like strangers in my home, but the two of them felt like family!

Chip C., Hermitage, PA

I want to compliment your company on being very professional, friendly and easy to work with. Michael Gnad was a great consultant and salesman and Felix Cruz did a great installation job. I was very impressed and would refer them to anybody. I tried working with another company in Pittsburgh, prior to contacting your Cleveland office and was not impressed. Michael and Felix need to be commended for a fantastic job! Thank you again,

Malcolm L.

Josh is neat, clean, speaks well, and his tool bag is in good shape. He replaced the part quickly and also inspected the second stair lift, making it work better also.

Carl and Janice C.

We were so pleased with the installation of the lift. The two workers were pleasant and explained what they were doing. They cleaned everything and left no mess. It was a very rewarding experience.

Van C.

I want to send this short note to tell you that 101 Mobility has two great employees in Mike and Paul!  Mike designed a solution to our interim mobility problems. And Paul went “above and beyond” with the installation.  I have run several companies, and I know that a good employee is invaluable, and you have two of them.  If you want details, feel free to call me.  —FYI, feel free to use me as a reference.

D. & C. Sulak

My wife and I are very pleased with the chair lift which Joe Shape installed today. Joe was very polite and considerate. Not only that, he cleaned the debris which resulted from the installation. He ‘aimed to please.’ We definitely would recommend him.

L. and T. Kliemann

Joe and Felix arrived promptly to install the Elan stairlift. They were totally professional and efficient. They explained everything thoroughly concerning contracts, warranties, and the operation of the lift. Felix was actually from our neighborhood and Joe (like us) is a veteran. The were very sociable and are now our friends.
Thank you and Merry Christmas!

A. Mincek

Joe and Jeff spent the day with my family while installing Mom’s new chair lift. From the moment they introduced themselves at the front door, til it was time to leave we felt that we put Mom in some very safe hands. They were courteous to her; informative to us; they respected our home and have provided us with peace of mind knowing Mom will be safe. They all provided top of the line customer service. Thank you!

Michelle P.

Dear Mr. Wilcox,
I just had to send you an e-mail to let you know what a wonderful and helpful man Mike Gnad is! From the first moment I called your company I received a quick response and an appointment!! He came to my mom’s house prepared and very professional! He spent time measuring and speaking with my mom. He was very knowledgeable and helpful!! We decided to buy a ramp from your company because we really liked Mike so much! I had a terrible experience with a builder who took my mom’s money and did not build a ramp. When I called 101 Mobility I explained the situation to Mike. He promised that would never happen with 101 and he would be there from the beginning to the end of the transaction to ensure our satisfaction. It has been a long time since I’ve dealt with a guy that actually gave a damn about my mom and her happiness instead of just making a sale. So I want to thank you and I hope you tell him that I am so happy I found him. I will continually refer Mike and 101 Mobility to all my clients and my mom’s friends! Finally someone I can trust! Thank you again!!

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