September 21, 2018
R.M.
Columbus, OH
Seems to be a good, quality stair lift. Don was pretty responsive to inquiries and messages. Only thing I think could be improved is communication from the main office as to when the install person would be arriving. I had to call 3 times before I got this.
September 16, 2018
Chris Kramer
Worthington, OH
Prompt, courteous service. Tech explained how the system worked during install and operation when complete.
September 13, 2018
E.C.
Columbus, OH
I was initially frustrated because we had an install date for 9/14, and then was told it could possibly be done on 9/10, and was assured I would be notified if the installers were coming on 9/10, and was not. The installers were wonderful. We had the unfortunate event of my mother falling while they were there, and I hadn't gotten there yet. They helped her up, and could not have handled the whole situation better. They were very kind and concerned about her. They also endured my frustration and were very understanding and accepting of my apologies once I had calmed down. They were extremely professional with reviewing the new stairlift and it's operation.
September 6, 2018
A.S.
Columbus, OH
Bev is such a pleasure to wrok with, Your prices and attention to detail are outstanding, I will be glad to rent from you again, And will be happy to recommend you to friends and family.
August 14, 2018
Cory Jackson
Cambridge, OH
Very friendly service and the rental of the mobility scooter allows me the freedom to visit places that require a lot of walking which I can’t normally do due to a birth defect in my legs.
August 10, 2018
Len & Ellen Berglund
Columbus, OH
The technician installed it in 2 hours and he said it would take a few hours. Everything working fine so far. Thanks
August 9, 2018
Mr. Jasper
Galloway, OH
the expertise, we are remodelers and your specialty helps us complete whole house updates to universal designs
July 31, 2018
Donna Bethke
Nottingham, MD
It was easy to call and get one for my convention. It was there when I arrived at the hotel. It was picked up after I checked out and rep was really helpful getting it set up.
July 24, 2018
Dan & Barbara Clark
Columbus, OH
Brb in Columbus Ohio went above and beyond to make sure my wife got what she wanted in a mobility scooter. Very easy to work with Brb and no forced pressure sales. Thanks for everything Dan & Barb Clark
July 23, 2018
A.O.R.J.
Columbus, OH
The products at mobility 101 are needed to maintain my client's independence. My particular product is stylish, sturdy and reliable. The customer service that I receive at mobility 101 is always great. I recommend mobility 101 it's a great company!
July 22, 2018
Margaret (Peggy) Rhodus
Columbus, OH
I was pleased with how quickly they were able to come to install grab bars in our home. They were very professional and understood my concerns about how they were attaching them to different surfaces. The work was done professionally and looks good. I think the price was very fair. Margaret R. Norwich Township
July 19, 2018
M.W.
Circleville, OH
Staff were enormously helpful.
July 15, 2018
Patricia Gilbert
Louisville, KY
Don’t know hope it ok have two before I use the services
July 10, 2018
H.C.
Columbus, OH
Easy set up, use and disassemble...over all experience very good.
July 4, 2018
K.C.T.
Columbus, OH
Its a great help for my husband. Makes it easier to get in the house!
July 2, 2018
P.W.
Dublin, OH
Great customer service. Knowledgeable installers. Will definitely recommend and use if needed again in the future.
July 1, 2018
D.H.
Columbus, OH
June 27, 2018
Cheryl Kellum
Columbus, OH
My 2nd year using their services and their product and I'm extremely satisfied! Enjoy working with the professional office staff (Bev) who makes my transactions easy and quick. I recommend 101Mobility wholehartedly! SINCERELY...Cheryl K.
June 24, 2018
A.M.
Thornville, OH
Device met my Mom'a needs. Fair price, professional installation. Staff was friendly and helpful.
June 19, 2018
Kim Roschie
Columbus, OH
Wonderful people that work there. Product was as described and in great working condition.
June 15, 2018
Robert Day
Westerville, OH
Installation team arrived on time, worked very quickly and efficiently, and made sure everything was working properly before they left. They brought new batteries with them, and dropped off a replacement antenna later. Very satisfied.
June 13, 2018
Jan Lanier
Westerville, OH
The service is excellent. Bev is so kind and helpful. Much appreciated.
June 13, 2018
Jaya or Sriram Satagopan
Columbus, OH
The installation was seamless and the communication prior to that was also clear. This is the second time I am renting a stairlift from them and I am encouraged to seek their help for future needs.
June 7, 2018
Bruce Pope
Columbus, OH
The Go-Go Elite Traveler scooter is excellent quality and the 101 Mobility customer service is top notch. Thanks again Bev! Please keep up the excellent job? Bruce
June 4, 2018
Hurshel Frasure
Chillicothe, OH
Mobility 101 simply put did what they said they would do and at the price quoted when I called to rent a power chair for my mom that allowed her to see the Memorial PGA Tournament in Dublin Ohio. If not for this product she wouldn’t have been able to make the walking due to copd. She always wanted to see the professional golfers and we got to see her two favorites Tiger Woods and Phil Mickelson. She was like a kid in a candy store.
May 27, 2018
Rose Roberts
Newton, KS
Very helpful and I really liked the scooter’s maneuverability. It was comfortable. The contact person did an excellent job of explaining your services. It was easy to make the arrangement for payment.
May 26, 2018
S.S.
Wheeling, WV
Delivery and returns with ease. Speed regulator was very helpful. Would have been nice to have a hook on the back for my bag of conference information. The basket in front was to small. Thank you.
May 24, 2018
A.G.
Chicago, IL
I was very pleased with your product and services. When I arrived at the hotel where I was staying the scooter was there and the hotel delivered it to my room. It made it possible for me to participate in the United Methodist Women Quadrennial Assembly which I would not have been able to do without the scooter. It was very easy to use and worked well. I also appreciated being able to drop it off at the hotel desk and have it taken care of until your pickup the next day. Thank you for your wonderful service. [NAME REMOVED]
May 22, 2018
Diane L Sloan
Quincy, IL
The scooter was charged up and ready for me to pick up at the front desk of our hotel. What a convenience! When checking out, I left the scooter at the front desk for them to pick up later in the day and didn't have to call.
May 16, 2018
G.C.
Circleville, OH
It is clean, steady and doesn't take the whole yard. Staff were friendly & professional.
May 15, 2018
Pickerington Public Library
Pickerington, OH
I so so impressed with the service from all staff at 101 Mobility! The administrative and sales staff were helpful in working with me to determine what I actually needed. The installation technician was knowledgeable, respectful and fast.
May 14, 2018
P.W.
Little Rock, AR
Promptness of service to set up rental. Have not used product yet.
May 13, 2018
K.F.
Howard, OH
Bev was very helpful The product is exactly what we needed & the installation was quick / reasonably priced
May 10, 2018
Paul Oldham
Pickerington, OH
Easy to purchase. Easy to install (well for your guys), not me. So far everything is perfect. I hope this product lives upto it’s reputation!
May 10, 2018
P.P.
Columbus, OH
Sturdy product installed efficiently
May 10, 2018
John Dilenschneider
Columubs, OH
Josh did a great job building a platform and installing our stairlift Personable,competent and courteous, he responded to all our requests for minor adjustments and completed his work quickly. Also,Donald,who looked at the problem and proposed and designed a practical solution must get credit. Fine organization including the folks at the office. Would certainly go to them again.
May 8, 2018
S.S.
Chillicothe, OH
Everything from the sales call to the installation went extremely well. The questions we had about the location of the stair lifts and their operation were answered in detail. The installation went well with further explanation of how the stair lifts worked as well as safety issues. Josh did a great job and left the house in perfect order! The stair lifts are working out well.
May 1, 2018
Dianna Borum
Chicago, IL
The cost was reasonable the person who I talk to on the phone was very knowledgeable and pleasant scooter was delivered as promised in good condition
April 19, 2018
Rachel Folk
Hilliard, OH
The chair is a blessing for us. The company was a joy to work with and the gentleman who installed it was a delight. This company was great to deal with from beginning to end
April 9, 2018
Shirley Boring
Columbus, OH
The service has always been excellent. Everyone is kind and informative. Service personal keeps us informed of delays, if any. They explain any issues and keep us updated on any issues we should be watching out for. I would highly recommend 101 Mobility for you stair lift chair repairs. Thanks to everyone at 101 Mobility.
April 9, 2018
Judy Johnson
Kinston, NC
Service made it convenient to travel without the worry of transporting a motorized chair
April 5, 2018
Daron Pfeiffer
Marion, OH
services is great, only needed to purchase a new key they had it in stock and I picked it up that day. I had some issues when removing this unit from the last property and we broke a couple parts, do you have the parts for purchase? the up/down button control with key that is on the main tower? it was broke during moving. Also the cover plate that goes over the fuse on the other side on the main tower?
March 22, 2018
D.C.
Canal Winchester, OH
Very professional and right on time.
February 28, 2018
S.L.K.
Hilliard, OH
Great personal service and understanding of your specific needs. Bev goes above and beyond to help you with your needs. She knows the products.
February 26, 2018
B.M.
Columbus, OH
Prompt responsive professional services
February 15, 2018
T.K.
Centerburg, OH
Very satisfied with ramp and installation. Job well done
February 8, 2018
W.F.
Columbus, OH
The flexiablity in installation and removal.
February 2, 2018
D.W.
Chillicothe, OH
Product has worked for about 5 years and it had been 3 years since it was serviced. The service I receive from Mobility 101 is as outstanding and reliable as the product they service. I would recommend them anytime.
January 27, 2018
M.F.
Kettering, OH
Great tape and easy to apply
January 23, 2018
T.G.
Powell, OH
Great customer service. Donald Wilcox great. Installer..... I think his name was Kevin was excellent. Beth dispatcher great. Really well run organization
January 20, 2018
T.B.
Columbus, OH
The service person was very friendly and went out of his way to do extras.
January 16, 2018
J.M.
La Rue, OH
Your staff are friendly and knowledgeable. The products perform as promised, and you follow up to make sure everything functions properly.
January 3, 2018
C.C.
Columbus, OH
The team members were helpful and responsive. communication with checking in when arriving and departing the site has room for improvement, along with the installation crew's attention to detail. We would consider using 101Mobility again.
December 7, 2017
A.B.
Columbus, OH
I was impressed with the quality of the product (a ramp). The installer, Kevin, put it together quickly and expertly. He took the time to explain various things and especially how to clear it of snow and ice in the winter and how to keep it clean the rest of the year. The price was reasonable and included installation.
November 18, 2017
T.T.
Sunbury, OH
Installers did a good job. They explained how to use equipment. We like the lift!
November 17, 2017
L.P.
Columbus, OH
Excellent work; friendly and on time.
November 14, 2017
M.C.
Columbus, OH
They were prompt, courteous and went out of our way to schedule the work quickly since we were in a bind. Donald was great and Kevin did a great job.
November 10, 2017
T.C.
Columbus, OH
Except sevice
November 9, 2017
S.C.
Columbus, OH
They were very helpful in trying to find a solution for my lift solution.
October 29, 2017
D.M.
Grove City, OH
The installation was handled well and the technician was very nice.
October 27, 2017
N.D.
Westerville, OH
Service was great.
October 26, 2017
F.L.
Bexley, OH
Overall good service
October 25, 2017
K.E.
Grandview, OH
They did an amazing job making an unusual angled piece using decking materials, and it looks very professional Thanks very much!
October 25, 2017
S.M.
Powell, OH
Super friendly and prompt!
October 18, 2017
V.R.T.
Groveport, OH
Perfect customer service. Completely committed to meeting my need. Suck responses and knowledgeable of products and needs for handicapped.
October 15, 2017
M.C.
Dublin, OH
Helpful staff and employees. But the one issue I have with the set up is the chair doesn't come all the way up to landing and it does not look safe when getting on from the upstairs But everything looks correct.
October 8, 2017
V.H.
Peyton, CO
Great travel scooter but more importantly the customer service was outstanding. I feel they went above and beyond to make sure we had everything in place while we were in town.
October 5, 2017
C.M.
West Jefferson, OH
Customer service
October 4, 2017
R.K.
Delaware, OH
Ramp was. Very helpful in transporting my wife from car to house while she was unable to walk Due to foot surgery. we used a knee walker to get up the ramp and it worked beautifully
October 3, 2017
D.S.
Dublin, OH
The Stairlift has worked wonderfully for us. We reported that a pipping sound has surfaced and your service person Josh came over in less than two hours. He inspected and told us the cause is in our fuse box being over loaded and the electrical system. He recommended an electrician who came out and fixed the situation. Now it is working like a dream again. Thanks Josh!
September 29, 2017
J.J.
Hillsboro, OH
A definite Tim. I was in a real bind. And they came through for me. Bev who answers the phone kept me informed. They were super great. Highly recommend.
September 25, 2017
C.S.C.
Allen Park, MI
Thanks for delivering to the hotel so that my sister could manuever thru the country living fair. The scooter worked very well and kept a charge. I would recomend to anyone that wouldneed one. Thank you again.
September 13, 2017
T.B.
Columbus, OH
The chairlift that we purchased seems to be of higher engineering quality than all other chairlifts that we looked at. However, the nylon rollers apparently are of substandard quality. To eliminate the banging noise that we experienced, the repairman and his supervisor could only think of one solution--to replace every roller! One nylon roller was clearly fractured. To have to pay $200 to have a repairman deal with a materials failure is excessive and unreasonable.
September 6, 2017
L.W.
Grove City, OH
Fast, friendly, courteous service.
September 6, 2017
B.B.
Hilliard, OH
The installation was done quickly and will highly recommend the company as well as the salesman that was very helpful.
September 3, 2017
K.W.
London, OH
The representative measured stairs and by mid afternoon the Bruno Stair Lift was installed. All personnel were very helpful and courteous,
September 1, 2017
R.B.
Pataskala, OH
good service & 400 lb weight limit
August 29, 2017
G.W.
Grove City, OH
You were very quick to come out after our request & then followed up by doing t he installation which is a very good ramp. Thank you. [FIRST NAME REMOVED] [LAST NAME REMOVED]
August 21, 2017
B.G.
Nashville, NC
courteous and professional service. commitment to promises.
August 18, 2017
R.W.
Columbus, OH
The knowledge of the technician was excellent. Also, the office staff (Beth) has always been friendly and helpful.
August 13, 2017
J.B.B.
Covington, GA
Your services were excellent and the product was functional and good
August 11, 2017
J.R.N.
Gahanna, OH
Affords me the opportunity to safely leave my house Work was done timely.
August 7, 2017
R.M.
Miami Gardens, FL
My experience with 101 MOBILITY has been great. The service has been great. I truly appreciate Beverly for her personal attention. Thank you, thank you!
August 4, 2017
W.D.
Columbus, OH
101 Mobility by installing a Bruno stairlift has given my 90 year old parents a new lease on life. They are able to remain in their "home sweet home" executing their daily routines comfortably without the anxiousness of a new unknown. Thank you 101 Mobility and Bruno for this gift to my parents and their family Ed [LAST NAME REMOVED] Winter Garden, Florida
July 29, 2017
M.P.
Sugar Creek Township, OH
Representatives were very responsive despite delivery issues outside their control. Their work was very professional.
July 26, 2017
C.C.
Knoxville, PA
The scooter was fantastic. It was delivered on time and functioned great.
July 23, 2017
J.S.
New Albany, OH
Recommended things we really needed that we did not know to ask for. Installation was done quickly after our request and done well.
July 18, 2017
M.R.
Clintonville, OH
I like everything about it. It has given me the ability to be independent and remain in my home. I am able to function on all levels of my home. I am happen that I chose 101 Mobility thus far. I am not happy about the warranties, however. I have spoken to Don Wilcox about this matter and am awaiting a solution. Marguerite [LAST NAME REMOVED]
July 16, 2017
B.L.
Galena, OH
Very quick, professional, and personable.
July 7, 2017
G.B.
Columbus, OH
A local contact in person
July 5, 2017
S.M.
COlumbus, OH
I would like to say that the technicians that have installed and serviced our lifts have been very professional, courteous and knowledgeable. In addition to that, they were punctual and friendly. This is the kind of service that we wish everyone was capable of providing.
June 28, 2017
V.F.
Galena, OH
Quality products and good service.
June 25, 2017
C.C.
Upper Arlington, OH
You did what you said you would do.
June 16, 2017
J.V.
Hilliard, OH
the efffort they put forth to get it done.
June 16, 2017
D.B.
Columbus, OH
I like everything including product and custormer service
June 12, 2017
F.S.
Columbus, OH
Fast and friendly
June 7, 2017
G.S.
Gahanna, OH
I really like our new wheelchair ramp. It was installed inside our garage to avoid bad weather. Although it was installed mainly for my husband's use, I have bad knees and have trouble negotiating steps. It was so nice to use the ramp to go outside and forgo the pain in my knees associated with using the steps.
May 25, 2017
C.R.
Columbus, OH
Have not received the product yet or experienced service yet but the personal at the store were great. Let you know later about the rest.
May 23, 2017
S.R.
Johnstown, OH
Less wait time for parts 2 weeks.
May 21, 2017
R.C.
New Albany, OH
The equipment is great and easy to use. It was a quick install. It didn't talk too long to install, and the sales team wasn't too pushy and very knowledgeable. :)
Mary L.

I greatly appreciated all the considerations and kindness to my specific needs and circumstances. The entire staff is very knowledgeable and professional. I will pass along my good experience to my family and friends. Thank you!!

David S., Columbus, OH

I feel that it is sad that so many can complain but when it comes time for compliments, they often put it off. This is to compliment this young man who installed this equipment onto my vehicle. He was very polite, didn’t stray from his job (by smoking, making calls, etc.) and when he finished, he made sure I understood the equipment properly. I am quite happy with his work and courteous manner. Sincerely, David S.

Kathy S., Columbus, OH

To Whom It May Concern,

Scott and I just want to say thank you for your wonderful customer service. You folks were timely, kind, patient and dependable. That is rare these days in any business.

When a lift, a scooter, or wheelchair malfunctions, it doesn’t take long (seconds) before stress and anxiety kicks in. The calmness and kindness of Josh and Kevin was so welcomed and their assurance that “we’ll get it fixed” was calming. True customer service. Thanks for all you do to give a quality of life back to those in need.

Thank you so much. God Bless – Kathy S.

Melnyk

Felix and Mike were wonderful, so professional, worked great together, gave really good training and tips. They have an open invitation to stop by for lunch if they are in the area! I don’t really like strangers in my home, but the two of them felt like family!

Chip C., Hermitage, PA

I want to compliment your company on being very professional, friendly and easy to work with. Michael Gnad was a great consultant and salesman and Felix Cruz did a great installation job. I was very impressed and would refer them to anybody. I tried working with another company in Pittsburgh, prior to contacting your Cleveland office and was not impressed. Michael and Felix need to be commended for a fantastic job! Thank you again,

Malcolm L.

Josh is neat, clean, speaks well, and his tool bag is in good shape. He replaced the part quickly and also inspected the second stair lift, making it work better also.

Carl and Janice C.

We were so pleased with the installation of the lift. The two workers were pleasant and explained what they were doing. They cleaned everything and left no mess. It was a very rewarding experience.

Van C.

I want to send this short note to tell you that 101 Mobility has two great employees in Mike and Paul!  Mike designed a solution to our interim mobility problems. And Paul went “above and beyond” with the installation.  I have run several companies, and I know that a good employee is invaluable, and you have two of them.  If you want details, feel free to call me.  —FYI, feel free to use me as a reference.

William T.

We are completely satisfied with the service of your company. We needed the use of your chair lift within a few days. Carla arranged the project to be completed in time. The platform they constructed looks very professional. The cleanup after the project was completed was very good. I would refer this company to anyone who inquired.

D. & C. Sulak

My wife and I are very pleased with the chair lift which Joe Shape installed today. Joe was very polite and considerate. Not only that, he cleaned the debris which resulted from the installation. He ‘aimed to please.’ We definitely would recommend him.

L. and T. Kliemann

Joe and Felix arrived promptly to install the Elan stairlift. They were totally professional and efficient. They explained everything thoroughly concerning contracts, warranties, and the operation of the lift. Felix was actually from our neighborhood and Joe (like us) is a veteran. The were very sociable and are now our friends.
Thank you and Merry Christmas!

A. Mincek

Joe and Jeff spent the day with my family while installing Mom’s new chair lift. From the moment they introduced themselves at the front door, til it was time to leave we felt that we put Mom in some very safe hands. They were courteous to her; informative to us; they respected our home and have provided us with peace of mind knowing Mom will be safe. They all provided top of the line customer service. Thank you!

Michelle P.

Dear Mr. Wilcox,
I just had to send you an e-mail to let you know what a wonderful and helpful man Mike Gnad is! From the first moment I called your company I received a quick response and an appointment!! He came to my mom’s house prepared and very professional! He spent time measuring and speaking with my mom. He was very knowledgeable and helpful!! We decided to buy a ramp from your company because we really liked Mike so much! I had a terrible experience with a builder who took my mom’s money and did not build a ramp. When I called 101 Mobility I explained the situation to Mike. He promised that would never happen with 101 and he would be there from the beginning to the end of the transaction to ensure our satisfaction. It has been a long time since I’ve dealt with a guy that actually gave a damn about my mom and her happiness instead of just making a sale. So I want to thank you and I hope you tell him that I am so happy I found him. I will continually refer Mike and 101 Mobility to all my clients and my mom’s friends! Finally someone I can trust! Thank you again!!

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