I want to take this opportunity to commend Mr. Josh Wymer, the installer of my chair lift, on the excellent job he did on the installation of my lift. A very capable young man, very personable, very clean and would recommend him on any job to be done. Rating from 1 to 10 – 20 in my book.
March 18, 2019
Very Happy with the quality of the chair and the delivery guys (Skyler and Tyler) were exceptional! Top quality customer service, friendly and very professional. Office staff, especially Bev, was very professional and friendly! I will recommend you guys to my friends and family!
I'm glad I started my scooter search with 101 Mobility. They are very nice people who genuinely care about your situation. They are not salespeople. They are problem solvers. You describe your needs and they give you the options. I was looking for a scooter. Bev gave me pluses and minuses for all the types. Since I had called before I visited, she had a variety of scooters charged up and ready for us to test. She shared that they would be receiving a shipment of new scooters that day and would call us to pick ours up the next day. Surprisingly though, the truck arrived early, moments after we left. Bev called, emailed, and texted us, as soon as she saw the truck to save us the return trip. I consider that going the extra mile and worthy of recognition. Thanks Bev.
Bev assistant was awesome!!! She was above and beyond my expectations. I purchased a ramp for my house and a lift for my car. I’m hoping to return next month for two lifts for my stairs. She took her time and reviewed each items with me and I never felt rushed!
What great customer service skill!
After surgery my father needed an interior stairlift, a motorized wheelchair lift for his van and also a threshold transition for their new porch ramp. 101 Mobility was EXTREMELY prompt installing of these items. It’s been just about a year now since we’ve been using these products and everything is working great!
The customer service was amazing. Bev worked with us every step of the way. She is kind, patient, and always willing to go the extra mile. The scooter she helped us pick out is perfect. I highly recommend 101 mobility to anyone.
My husband & I are extremely happy with the product & the service we received. I would like to recognize Don Wilcox the salesman. He came over to our house measured, reviewed our options. We felt very comfortable with the assessment. Another company we tried to deal with would not even come out to our house. Everyone we dealt with from the pre-install & install were extremely nice, concerned about how the project was left at the end of the day (very clean). Install went very smooth from our standards. Having 3 guys work together made the process very efficient. We are very happy with the product & the service we received.
This is just what i needed, easy and efficient. They have everything you need and can quickly tell you what will work best. I like that you can purchase or rent with an option to buy later. They have qualified and respectful employees to install it, they did an superior job.
Your product is wonderful. But, your services exceed the equipment. Thanks so much for Mr. Wilcox who set up our recent emergency service call which resulted in "same day service." Thanks again to Josh who showed up and remedied our problem. He was pleasant and cheerful and happy to help us. We really appreciate that. ...Ms. Taylor (Reynoldsburg OH)
BEV SEARCHED DILIGENTLY TO FIND A SCOOTER THAT WOULD FIT IN MY HONDA SUV. MY HONDA HAS AN EXISTING BRUNO HYDRAULIC LIFT,WHICH CAN ALSO BE USED WITH THE NEW SCOOTER,ALL THE LIFT NEEDED WAS A NEW DOCKING DEVISE WTH QUICK RELEASE PINS. I CAN EASELY LOAD AND UNLOAD THE NEW SCOOTER. FOR THE SCOOTER I RECEIVED A PRICE MATCH OF $750.00. It IS A WIN-WIN TRANSACTION. I RECOMMEND 101 MOBILITY HIGHLY. THANK YOU, VERY MUCH.
Seems to be a good, quality stair lift. Don was pretty responsive to inquiries and messages. Only thing I think could be improved is communication from the main office as to when the install person would be arriving. I had to call 3 times before I got this.
I was initially frustrated because we had an install date for 9/14, and then was told it could possibly be done on 9/10, and was assured I would be notified if the installers were coming on 9/10, and was not.
The installers were wonderful. We had the unfortunate event of my mother falling while they were there, and I hadn't gotten there yet. They helped her up, and could not have handled the whole situation better. They were very kind and concerned about her. They also endured my frustration and were very understanding and accepting of my apologies once I had calmed down. They were extremely professional with reviewing the new stairlift and it's operation.
Brb in Columbus Ohio went above and beyond to make sure my wife got what she wanted in a mobility scooter. Very easy to work with Brb and no forced pressure sales. Thanks for everything
Dan & Barb Clark
The products at mobility 101 are needed to maintain my client's independence. My particular product is stylish, sturdy and reliable. The customer service that I receive at mobility 101 is always great. I recommend mobility 101 it's a great company!
I was pleased with how quickly they were able to come to install grab bars in our home. They were very professional and understood my concerns about how they were attaching them to different surfaces.
The work was done professionally and looks good. I think the price was very fair.
My 2nd year using their services and their product and I'm extremely satisfied! Enjoy working with the professional office staff (Bev) who makes my transactions easy and quick. I recommend 101Mobility wholehartedly!
Installation team arrived on time, worked very quickly and efficiently, and made sure everything was working properly before they left. They brought new batteries with them, and dropped off a replacement antenna later. Very satisfied.
Mobility 101 simply put did what they said they would do and at the price quoted when I called to rent a power chair for my mom that allowed her to see the Memorial PGA Tournament in Dublin Ohio. If not for this product she wouldn’t have been able to make the walking due to copd. She always wanted to see the professional golfers and we got to see her two favorites Tiger Woods and Phil Mickelson. She was like a kid in a candy store.
I was very pleased with your product and services. When I arrived at the hotel where I was staying the scooter was there and the hotel delivered it to my room. It made it possible for me to participate in the United Methodist Women Quadrennial Assembly which I would not have been able to do without the scooter. It was very easy to use and worked well. I also appreciated being able to drop it off at the hotel desk and have it taken care of until your pickup the next day. Thank you for your wonderful service.
The scooter was charged up and ready for me to pick up at the front desk of our hotel. What a convenience! When checking out, I left the scooter at the front desk for them to pick up later in the day and didn't have to call.
I so so impressed with the service from all staff at 101 Mobility! The administrative and sales staff were helpful in working with me to determine what I actually needed. The installation technician was knowledgeable, respectful and fast.
Josh did a great job building a platform and installing our stairlift Personable,competent and courteous, he responded to all our requests for minor adjustments and completed his work quickly. Also,Donald,who looked at the problem and proposed and designed a practical solution must get credit. Fine organization including the folks at the office. Would certainly go to them again.
Everything from the sales call to the installation went extremely well. The questions we had about the location of the stair lifts and their operation were answered in detail. The installation went well with further explanation of how the stair lifts worked as well as safety issues. Josh did a great job and left the house in perfect order! The stair lifts are working out well.
The service has always been excellent. Everyone is kind and informative. Service personal keeps us informed of delays, if any. They explain any issues and keep us updated on any issues we should be watching out for. I would highly recommend 101 Mobility for you stair lift chair repairs. Thanks to everyone at 101 Mobility.
services is great, only needed to purchase a new key they had it in stock and I picked it up that day.
I had some issues when removing this unit from the last property and we broke a couple parts, do you have the parts for purchase?
the up/down button control with key that is on the main tower? it was broke during moving. Also the cover plate that goes over the fuse on the other side on the main tower?
Product has worked for about 5 years and it had been 3 years since it was serviced. The service I receive from Mobility 101 is as outstanding and reliable as the product they service. I would recommend them anytime.
The team members were helpful and responsive.
communication with checking in when arriving and departing the site has room for improvement, along with the installation crew's attention to detail.
We would consider using 101Mobility again.
I was impressed with the quality of the product (a ramp). The installer, Kevin, put it
together quickly and expertly. He took the time to explain various things and
especially how to clear it of snow and ice in the winter and how to keep it clean the rest of the year.
The price was reasonable and included installation.
Helpful staff and employees. But the one issue I have with the set up is the chair doesn't come all the way up to landing and it does not look safe when getting on from the upstairs
But everything looks correct.
The Stairlift has worked wonderfully for us. We reported that a pipping sound has surfaced and your service person Josh came over in less than two hours. He inspected and told us the cause is in our fuse box being over loaded and the electrical system. He recommended an electrician who came out and fixed the situation. Now it is working like a dream again.
Thanks for delivering to the hotel so that my sister could manuever thru the country living fair. The scooter worked very well and kept a charge. I would recomend to anyone that wouldneed one. Thank you again.
The chairlift that we purchased seems to be of higher engineering quality than all other chairlifts that we looked at. However, the nylon rollers apparently are of substandard quality. To eliminate the banging noise that we experienced, the repairman and his supervisor could only think of one solution--to replace every roller! One nylon roller was clearly fractured.
To have to pay $200 to have a repairman deal with a materials failure is excessive and unreasonable.
Our installer worked diligently the whole time. He measured carefully and consulted with Larry. Before leaving, he made sure it was working perfectly and let me take two trial runs. I use it daily and appreciate having a smooth ride up and down the stairs. Also, it is easy to control. Thank you!
I greatly appreciated all the considerations and kindness to my specific needs and circumstances. The entire staff is very knowledgeable and professional. I will pass along my good experience to my family and friends. Thank you!!
David S., Columbus, OH
I feel that it is sad that so many can complain but when it comes time for compliments, they often put it off. This is to compliment this young man who installed this equipment onto my vehicle. He was very polite, didn’t stray from his job (by smoking, making calls, etc.) and when he finished, he made sure I understood the equipment properly. I am quite happy with his work and courteous manner. Sincerely, David S.
Kathy S., Columbus, OH
To Whom It May Concern,
Scott and I just want to say thank you for your wonderful customer service. You folks were timely, kind, patient and dependable. That is rare these days in any business.
When a lift, a scooter, or wheelchair malfunctions, it doesn’t take long (seconds) before stress and anxiety kicks in. The calmness and kindness of Josh and Kevin was so welcomed and their assurance that “we’ll get it fixed” was calming. True customer service. Thanks for all you do to give a quality of life back to those in need.
Thank you so much. God Bless – Kathy S.
Felix and Mike were wonderful, so professional, worked great together, gave really good training and tips. They have an open invitation to stop by for lunch if they are in the area! I don’t really like strangers in my home, but the two of them felt like family!
Chip C., Hermitage, PA
I want to compliment your company on being very professional, friendly and easy to work with. Michael Gnad was a great consultant and salesman and Felix Cruz did a great installation job. I was very impressed and would refer them to anybody. I tried working with another company in Pittsburgh, prior to contacting your Cleveland office and was not impressed. Michael and Felix need to be commended for a fantastic job! Thank you again,
Josh is neat, clean, speaks well, and his tool bag is in good shape. He replaced the part quickly and also inspected the second stair lift, making it work better also.
Carl and Janice C.
We were so pleased with the installation of the lift. The two workers were pleasant and explained what they were doing. They cleaned everything and left no mess. It was a very rewarding experience.
I want to send this short note to tell you that 101 Mobility has two great employees in Mike and Paul! Mike designed a solution to our interim mobility problems. And Paul went “above and beyond” with the installation. I have run several companies, and I know that a good employee is invaluable, and you have two of them. If you want details, feel free to call me. —FYI, feel free to use me as a reference.
We are completely satisfied with the service of your company. We needed the use of your chair lift within a few days. Carla arranged the project to be completed in time. The platform they constructed looks very professional. The cleanup after the project was completed was very good. I would refer this company to anyone who inquired.
D. & C. Sulak
My wife and I are very pleased with the chair lift which Joe Shape installed today. Joe was very polite and considerate. Not only that, he cleaned the debris which resulted from the installation. He ‘aimed to please.’ We definitely would recommend him.
L. and T. Kliemann
Joe and Felix arrived promptly to install the Elan stairlift. They were totally professional and efficient. They explained everything thoroughly concerning contracts, warranties, and the operation of the lift. Felix was actually from our neighborhood and Joe (like us) is a veteran. The were very sociable and are now our friends.
Thank you and Merry Christmas!
Joe and Jeff spent the day with my family while installing Mom’s new chair lift. From the moment they introduced themselves at the front door, til it was time to leave we felt that we put Mom in some very safe hands. They were courteous to her; informative to us; they respected our home and have provided us with peace of mind knowing Mom will be safe. They all provided top of the line customer service. Thank you!
Dear Mr. Wilcox,
I just had to send you an e-mail to let you know what a wonderful and helpful man Mike Gnad is! From the first moment I called your company I received a quick response and an appointment!! He came to my mom’s house prepared and very professional! He spent time measuring and speaking with my mom. He was very knowledgeable and helpful!! We decided to buy a ramp from your company because we really liked Mike so much! I had a terrible experience with a builder who took my mom’s money and did not build a ramp. When I called 101 Mobility I explained the situation to Mike. He promised that would never happen with 101 and he would be there from the beginning to the end of the transaction to ensure our satisfaction. It has been a long time since I’ve dealt with a guy that actually gave a damn about my mom and her happiness instead of just making a sale. So I want to thank you and I hope you tell him that I am so happy I found him. I will continually refer Mike and 101 Mobility to all my clients and my mom’s friends! Finally someone I can trust! Thank you again!!